Data Management Support
For industry professionals who work with Autodesk’s Vault software.
Support Designed for You
Our team helps you maintain and manage your data within your Vault subscription. We offer support for Vault Basic, Workgroup, and Professional through two plans: Standard and Enterprise. We’ll work with you to choose the right plan for you.
- Upgrade and health check
Yearly allowance of up to 8 hours. Upgrade services are available for an additional charge on a time and expense basis. Such services may include planning, system preparation, large database/filestore upgrades, server moves, and test environments.
- Vault server support
- End-user support
- Service pack and update installations
- coolOrange powerEvents
- coolOrange power Jobs
- Automation and customization
- Weekend engagements
- Replication sites
- Client installs (with the exception of one test client and job processor)
- Integrations
- Some exclusions may not apply where additional services have been agreed upon or purchased
- Server and end-user technical support
- Service pack and hot fix installation if necessary
- Job processor technical support
- Automation and customizations
Only if Team D3 implemented or certified.
- Integrations
Only if Team D3 implemented or certified. Example integrations include: Integrations to ERP, integrations to Fusion Manage or other integrations to custom apps.
Our managed maintenance services are performed regularly, on a weekly, monthly, or quarterly basis.
- Job processor maintenance
- Replication
- Connection maintenance
- SQL maintenance
Backup maintenance
- Yearly upgrade or health check
- Service pack and hot fix installation as needed
- Client installs, except for one test client and the Job Processor
- Automation and customizations not developed and/or implemented by Team D3
How to Reach Support
Our support specialists are software experts who have years of industry experience. Please reach out through one of our convenient options below.
Available Hours: Mon-Fri | 7:00 AM to 7:00 PM CST
Live Chat
Use our live chat in the bottom right corner of our website.
Data Management Support Plan FAQs
Yes, our Data Management Support plan is not intended for training, how-tos, detailed workflow documentation, programming and customization, data management, post-processor creation and modifications, or CAD support. We offer these services as optional agreements. Please reach out to learn more.
Of course! You can have a support plan with us even if your software subscription is through Autodesk.
Basic, Workgroup, and Professional.
We have you covered! We offer support plans spanning PLM, CAM, and Advanced Manufacturing. Visit our main Support page to find additional software plans.
Start A Conversation With Us
See which plan fits you. Our team is ready to help!